Effective Date: September 21st, 2023

This Privacy Policy explains how Organization Notes (“we,” “our,” or “us”) collects, uses, stores, and protects information when you use our Zendesk application.

We are committed to protecting user privacy and ensuring that customer data is handled securely and responsibly.

1. Information We Collect

Our Application may collect and store the following information provided by users through Zendesk or directly within the Application:

  • Customer-submitted content and records
  • Account identifiers and contact information

We only collect information that is necessary to provide the functionality of the Application.

2. How We Use Customer Data

Customer data is used solely for the following purposes:

  • Providing the Application’s functionality
  • Displaying stored information back to authorized users
  • Supporting user authentication and access control

We do not:

  • Sell customer data
  • Share customer data with third parties for marketing purposes
  • Use customer data for advertising or profiling
  • Access customer data except as necessary for technical support, security, or legal compliance

Customer data remains under the control of the respective customer account and is only accessible to authorized users.

3. Data Storage and Security

Customer data is securely stored using Amazon Web Services (AWS) infrastructure.

We implement industry-standard security measures designed to protect customer information against unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption of data at rest and in transit
  • Secure authentication and access controls
  • Restricted administrative access
  • Monitoring and security best practices provided through AWS services

Access to customer data is limited to authorized users and personnel with a legitimate operational need.

4. Authentication and Access Control

Access to the Application is protected through standard authentication mechanisms. Users are responsible for maintaining the confidentiality of their account credentials.

We take reasonable steps to ensure that unauthorized individuals cannot access customer data.

5. Data Retention

We retain customer data only for as long as necessary to provide the Application’s services or comply with legal obligations.

6. Third-Party Services

Our Application operates within the Zendesk platform and uses AWS for secure data hosting and infrastructure services.

These providers may process data solely for the purpose of delivering their services to us under their respective privacy and security obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

Continued use of the Application after changes become effective constitutes acceptance of the updated Privacy Policy.

8. Contact Information

If you have questions about this Privacy Policy or how customer data is handled, please contact Organization Notes at djmartins.dev@gmail.com.